Executive Recruitment

Vision and values

From our neighbourhood housing specialists on the ground to our leadership team in the boardroom, we’re all united by a clear vision...

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Further reading

You can find more information about Onward here...

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Executive Director of Operations role

Find out more about the Executive Director of Operations role here...

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Welcome from Bronwen Rapley, Chief Executive

Thank you for your interest in this opportunity to join us as our new Executive Director of Operations. I hope that this website provides you with all the information you need at this stage, and that you’ll share our excitement about the role and the significant impact you can have at Onward as we continue to grow and make a real difference to our customers. 

I joined as Chief Executive nearly five years ago and I am privileged to lead this dedicated and passionate team. Given the very significant challenges that we’ve all faced in 2020, not least in many of the communities that we serve, now more than ever we remain committed to delivering a great service and having a positive impact within our neighbourhoods.  As an organisation which owns and manages over 35,000 homes across the North West, with a commitment to building at least a further 1,600 by 2023, we have a major role to play across the region and our new Executive Director will be central to this.

You’ll be a member of both our Executive Team and Board, helping us achieve our considerable ambitions and potential. This is a role where you’ll lead a team of over 500 colleagues within our housing management and customer contact services, and as such we are looking for an experienced leader who will inspire, innovate and initiate transformational change. You may have progressed within a sector other than social housing; you will certainly bring to us experience of a comparably complex environment where you’ve faced similar challenges.

Our culture at Onward is highly collegiate and customer-centric, and this is the type of role where you can add considerable value not only to our communities, but also right across our ambitious organisation as we continue to grow and deliver ever better customer outcomes.

If you are a team-focused professional who can undertake a broad and influential role, providing us with expert operational leadership along with so much more, then we’d welcome hearing from you. Whether you’re looking to step up into an Executive Director role, or seeking a new professional challenge, the most important consideration is that you share our vision and values and have the right motivation to join us.

This is an important role where you really can make a difference. I hope you will apply, and I look forward to hearing from you.

 Best wishes,

Bronwen Rapley
Chief Executive

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